Customer Service Representative
1 week ago
Seeking a dedicated Customer Service Representative to support our team in delivering exceptional service. Based in Odessa, Florida, this role involves interacting with customers, business partners, and drivers to ensure smooth delivery operations and resolve any issues that arise.
We're looking for someone who can provide professional and timely service while upholding our commitment to customer satisfaction.
The ideal candidate will have experience using Microsoft Office programs (MS Project, Word, Excel, PowerPoint), a high school diploma or equivalent, and at least one year of related experience (preferably in a call center environment).
A strong customer service background, multitasking abilities, and excellent organizational skills are essential for this role. The ability to thrive under pressure and handle challenging situations while maintaining high service standards is also crucial.
This full-time opportunity offers a competitive estimated salary range of $16/hour. If you're passionate about delivering outstanding customer service and have the required skills and qualifications, we encourage you to apply.
Key Responsibilities:
- Assist Customers and Business Partners: Handle inbound calls and emails to provide support, answer questions, and resolve issues efficiently.
- Problem-Solving: Address customer complaints and resolve concerns in a calm, professional manner.
- Monitor Deliveries: Track the progress of delivery routes and ensure timely service.
- Scan and Verify: Verify haul-away pod stamps and scan deliveries for accuracy.
- Order Management: Process delivery order changes or cancellations as needed to ensure smooth operations.
About CRG:
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. With a team of 500 operating out of 7 Offices in the U.S. & Latin America, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.
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