Customer Service Representative

1 week ago


Odessa, Texas, United States CRG Full time
Job Overview

We are seeking a dedicated Customer Service Representative to support our team in delivering exceptional service to customers. This role involves interacting with customers, business partners, and drivers to ensure smooth delivery operations and resolve any issues that arise.

Key Responsibilities
  • Customer Support: Handle inbound calls and emails to provide support, answer questions, and resolve issues efficiently.
  • Problem-Solving: Address customer complaints and resolve concerns in a calm, professional manner.
  • Delivery Management: Track the progress of delivery routes and ensure timely service.
  • Verification and Scanning: Verify haul-away pod stamps and scan deliveries for accuracy.
  • Order Changes and Cancellations: Process delivery order changes or cancellations as needed to ensure smooth operations.
Requirements
  • Technical Skills: Experience using Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
  • Education: High School diploma or equivalent.
  • Experience: 1 year of related experience (preferably in a call center environment).
  • Soft Skills: Strong customer service skills with a focus on resolving issues to customer satisfaction. Ability to multitask effectively with excellent organizational skills.
Compensation and Benefits

This position offers an estimated hourly rate of $16/hour, fluctuating shifts including 7am - 4pm, 8am - 5pm, 9am - 6pm, and 10am - 7pm with a 1-hour lunch break. CRG provides a dynamic work environment and opportunities for growth and development.



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