Customer Experience Specialist

4 weeks ago


Crofton Maryland, United States The Fresh Market Inc Full time
{"title": "Personal Shopping Expert", "description": "About the Role

We are seeking a highly skilled and customer-focused Personal Shopping Expert to join our team at The Fresh Market Inc. As a Personal Shopping Expert, you will be responsible for providing exceptional customer service and ensuring that our guests receive the highest level of service.

Key Responsibilities
  • Provide unparalleled customer service, constantly striving to delight and surprise our guests.
  • Fulfill customer orders with 100% accuracy and within a timely manner.
  • Assist with the collection, loading, and acceptance of payment for customer pick-up and delivery orders.
  • Consult with customers as needed to ensure complete satisfaction prior to the customer leaving the store.
  • Provide assistance with online grocery guests via phone and in-person.
Requirements
  • Guest service-related experience in a retail, grocery, or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Must be at least 18 years of age (19 years of age in certain states).
What We Offer
  • Team Member discount of 30%.
  • Early Earn Wage Access (up to 50% of earned wages on-demand per pay period).
  • 401K contribution and company match.
  • Financial Wellness Program.
  • Personal time off and additional time off purchase plans.
  • Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family.
  • Discounts on pet insurance, daycare, event tickets, and many more.
About Us

The Fresh Market Inc is a proud, equal-opportunity employer committed to creating a diverse, equitable, and inclusive workplace.

", "lang_code": "en-US"}

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