Insurance Agency Customer Experience Specialist

7 days ago


Palatine, Illinois, United States Chris Bryan - State Farm Agent Full time
Job Overview

This role offers a competitive salary of $45,000 to $60,000 per year.


About the Role

In this position, you will be responsible for delivering exceptional customer experiences that contribute to the growth of our successful insurance agency. Your attention to detail, strong communication skills, and ability to multitask make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other team members, and anticipating the needs of our community members.

We value candidates who are customer-focused and empathetic, as we anticipate internal growth opportunities for driven and sales-minded individuals.


Key Responsibilities
  • Answer customer inquiries and provide policy information in a clear and concise manner.
  • Assist clients with policy changes and updates, ensuring accurate and timely resolutions.
  • Process insurance claims and follow up with clients to ensure satisfactory outcomes.

Requirements
  • Demonstrate strong communication and interpersonal skills to effectively interact with customers and colleagues.
  • Display attention to detail and multitasking abilities to manage multiple tasks simultaneously.
  • Prior experience in customer service is preferred but not required.
Benefits
  • Competitive salary ranging from $45,000 to $60,000 per year.
  • Opportunity for advancement within our growing agency.
  • Flexible schedule to accommodate various work styles.
  • Training and development programs to enhance your skills and career.


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