Customer Service Representative and Orientation Specialist

7 days ago


Palatine, Illinois, United States Harper College Full time
Job Description:

We are seeking a highly motivated and detail-oriented Customer Service Representative and Orientation Specialist to join our team at Harper College. This is an excellent opportunity for students who are looking to gain valuable customer service experience while helping new students navigate the college.

About the Job:

The successful candidate will be responsible for providing exceptional customer service to visitors, answering phone calls, and responding to inquiries in a timely and professional manner. They will also deliver individual and group orientation presentations, guide students on virtual and in-person college tours, and assist with call campaigns.

Requirements:
  • Be a current Harper College student enrolled in at least six credits per semester
  • Prior customer service or office experience is preferred
  • Maintain confidentiality of departmental information
Schedule:

This is a variable position based on the student's availability. Availability includes Sundays, Mondays (8am-7pm), Tuesdays (8am-7pm), Wednesdays (8am-7pm), Thursdays (8am-7pm), Fridays (8am-4:30pm), and Saturdays (8am-12pm only during final registration week). The maximum hours per week are 20.

Compensation:

We offer a competitive hourly rate of $12-$15 per hour, depending on experience and qualifications. Estimated annual salary is approximately $24,960-$31,200 based on 20 hours per week.

Benefits:

This is a great opportunity to gain work experience while pursuing your education. We do not offer employment sponsorship, and a criminal background check may be required for some positions. A cover letter and resume are not required but are encouraged to be attached to the application.



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