Customer Service Liaison
1 week ago
We are seeking a highly skilled and detail-oriented Customer Service Liaison - Registration to join our team at Harper College. As a key member of our Registrars Office, you will play a vital role in ensuring the smooth operation of our admissions and records services.
About UsHarper College is one of the nation's premier community colleges, serving approximately 29,000 students annually in Chicago's northwest suburbs. We offer a wide range of academic programs, including associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, and accelerated degree options for adults.
Job Responsibilities- Provide exceptional customer service to students, faculty, and staff via phone, email, chat, and in-person queries.
- Assist with the appeals process, including reviewing and approving refund requests and administrative withdrawals.
- Process academic transcripts and work with third-party companies to securely exchange electronic transcripts.
- Review and approve Joint Agreements for students pursuing certificate or degree programs not offered at Harper College.
- Maintain electronic registration files for all transactions and assist with scheduling changes throughout the semester.
- Train and schedule full-time and temporary registration staff and cross-train other college staff.
To be successful in this role, you will need:
- An Associate Degree and Microsoft Office and Excel Proficiency.
- At least two years of general office experience, preferably in admissions, customer service, and record keeping.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health, dental, and vision insurance, as well as a generous retirement plan.
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