IT Support and Services Expert
3 weeks ago
The Help Desk Technician role at Trust Tech, LLC is a key position that requires technical expertise and excellent communication skills.
The successful candidate will be responsible for providing first and second-level support to staff and clients, working closely with other teams to ensure seamless delivery of services.
This salaried exempt position offers a competitive salary and opportunities for career advancement.
Main Duties:- Provide technical support and troubleshoot issues related to hardware, software, and applications.
- Collaborate with engineering staff to schedule and coordinate projects.
- Maintain accurate records and documentation of support activities.
- Analyze data and generate reports to inform business decisions.
Essential Skills & Experience:
- At least 3 years of experience in end-user support/help desk environment.
- Industry certifications include CompTIA A+, CompTIA Network+, and Microsoft Technology Associate (MTA) IT Infrastructure.
- Advanced troubleshooting and support skills for various operating systems, software applications, and network protocols.
Estimated Salary: $75,000 - $90,000 per year
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