IT Support and Services Expert

3 weeks ago


Valparaiso, Florida, United States Trust Tech, LLC Full time
Job Description

The Help Desk Technician role at Trust Tech, LLC is a key position that requires technical expertise and excellent communication skills.

The successful candidate will be responsible for providing first and second-level support to staff and clients, working closely with other teams to ensure seamless delivery of services.

This salaried exempt position offers a competitive salary and opportunities for career advancement.

Main Duties:
  • Provide technical support and troubleshoot issues related to hardware, software, and applications.
  • Collaborate with engineering staff to schedule and coordinate projects.
  • Maintain accurate records and documentation of support activities.
  • Analyze data and generate reports to inform business decisions.
Requirements:

Essential Skills & Experience:

  • At least 3 years of experience in end-user support/help desk environment.
  • Industry certifications include CompTIA A+, CompTIA Network+, and Microsoft Technology Associate (MTA) IT Infrastructure.
  • Advanced troubleshooting and support skills for various operating systems, software applications, and network protocols.

Estimated Salary: $75,000 - $90,000 per year



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