Help Desk Specialist
4 days ago
We are a dynamic company seeking a highly skilled Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our partners across Northwest Indiana and Illinois.
Responsibilities- Technical Support: Respond promptly to partner support tickets, providing concierge-level technical assistance.
- Documentation: Document technical resolutions through the support ticket lifecycle within our ticketing system.
- Scheduled Tasks: Manage scheduled tasks for partners to ensure their systems operate uninterruptedly.
- New Workstations: Onboard and implement new Windows and MacOS workstations.
- Network Infrastructure: Configure new switches, access points, and firewalls.
- Troubleshooting: Resolve copier, printer, scanner, VoIP, hardware, and line of business application issues.
- Remote and On-Site Support: Provide solutions to partner problems, issues, and needs.
- Process Development: Collaborate in the development and maintenance of IT support processes and procedures.
- Infrastructure Improvement: Identify infrastructure system needs or process improvements for our partners.
- Experience: Minimum 1 year working on an IT team.
- Operating Systems: Microsoft Windows OS/PC & Laptop installation, management, and troubleshooting.
- Networking: Basic Active Directory troubleshooting, VMware/Hyper-V understanding, LAN/WAN, DNS, DHCP, Firewall, Wireless, Switching.
- Certifications: Microsoft 365 support and management, Google Workspace support and management.
- Security: Basic network security, supporting endpoint protection.
- Communication: Excellent communication skills.
- Salary: Commensurate with experience and education (Estimated salary: $65,000 - $90,000 per year).
- Insurance: Health, vision, dental, life insurance.
- PTO/Vacation: Open PTO/paid vacation days.
- Rewards: 401K, flexible work environment.
- Transportation: Reliable form of transportation, valid driver's license, proof of insurance.
- Collaboration: Ability to work well with others.
- Work Environment: Flexible environment of either in-office or hybrid combination of remote and in-office work.
- Eligibility: Eligible to work in the US independent of company sponsorship.
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