Service Center Team Manager
5 days ago
Southcoast Health is a leading healthcare provider in Southeastern Massachusetts and Rhode Island. We are seeking a highly skilled Team Lead - Service Center to join our team.
Responsibilities:
- Ensure the delivery of outstanding customer service to Southcoast patients and providers.
- Resolve issues and deliver accurate information in a timely manner.
- Supervise Service Center staff and ensure they have necessary tools and resources.
- Identify and resolve service barriers with partner departments as needed.
- Hire and train new staff, monitor their progress, and provide ongoing coaching opportunities.
Requirements:
- Associate or Bachelor's degree preferred or equivalent knowledge and experience.
- Analytical and supervisory skills, as well as proficiency in Microsoft Office applications.
- Three to five years of customer service experience required.
- Minimum one year of prior Team Lead or coaching experience required.
Benefits:
- Competitive pay: $51,417.60 - $85,675.20 per year.
- Comprehensive benefits package.
- Generous Earned Time Off Package.
- Employee Wellbeing Program.
- 403B Retirement Plan with company match.
- Tuition assistance/Federal Loan Forgiveness programs.
- Professional growth opportunities and customized leadership training.
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