Technical Systems Analyst

1 week ago

Baltimore, Maryland, United States Howard Community College Full time
Job Summary

We are seeking an experienced Technical Systems Analyst to join our team at Howard Community College. As a key member of our Administrative Information Systems department, you will be responsible for designing, developing, testing, and implementing complex computer programs to support the college's administrative information system.

The ideal candidate will have a bachelor's degree in information systems, computer science, or a related field and at least 2 years of experience as a programmer. Knowledge of relevant system and database software and programming languages is essential.

In this role, you will work closely with users to analyze their application/programming requests and develop/recommend solutions and time estimates. You will also provide programming and problem resolution assistance to members of the programming and operations staff.

Responsibilities:

  • Design, develop, test, debug, implement, and document complex computer programs.
  • Analyze user application/programming requests and develop/recommend solutions and time estimates.
  • Provide programming and problem resolution assistance to members of the programming and operations staff.
  • Perform data analysis to address data discrepancies, identify data clean-up initiatives, improve system performance, and maintain data integrity between interfacing systems.
  • Manage and support configuration settings between interfacing systems, ensuring accurate and direct transmission of data.
  • Serve as user's point-of-contact for data warehouse support.
  • Write and execute ad hoc queries for multiple database types.
  • Support Web applications through HTML changes and publishing.
  • Work with third-party vendors in the receipt of software and documentation to assess and document impact to in-house operations and functionality.
  • Develop and produce mandatory reports for state agencies.
  • Document automated applications. Develop flow charts and block diagrams.
  • Develop proposals, feasibility studies, and programming specifications.
  • Prepare production procedures for computer processing.
  • Develop and update user documentation.
  • Provide technical support to functional departments.
  • Recommend changes/enhancements that improve program performance and/or application processing.
  • Support use of vendor products and services.
  • Collaborative member of the development team who assists with departmental application testing and implementation, taking initiative, and responsibility when required.
  • Provide guidance and assistance to user community during implementation of new processes.
  • Assist and advise users in report generation.
  • Provide day-to-day operational support for end users.
  • Assist in planning work schedules and setting priorities for system and application changes and upgrades.
  • Attend and participate in project review meetings and discussions.
  • Serve as project leader for specific individual work deliverables.
  • Serve as an AIS representative on committees and at departmental meetings.
  • Maintain an awareness of the latest IS technological trends and developments.
  • Utilize help desk software and knowledge base to manager user support calls.

Benefits:

  • A competitive salary of $65,449.
  • Excellent medical and dental selections.
  • Tuition reimbursement.
  • Paid leave programs.
  • Participation in the Maryland Retirement and Pension System.

About Us:

Howard Community College is an exciting place to work, learn, and grow. We are proud to have received the Great Colleges to Work For honor for 12 consecutive years. Our college values diversity among its faculty, staff, and student population. We are an innovative institution committed to responding to the ever-changing needs and interests of a diverse and dynamic community.

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