Computer Systems Specialist

4 days ago


Baltimore, Maryland, United States MATRIX SYSTEMS & TECHNOLOGIES INC Full time
Job Summary

We are seeking an experienced Computer Systems Analysis Specialist to join our team at MATRIX SYSTEMS & TECHNOLOGIES INC. This role requires a strong background in system analysis, programming, and hardware evaluation. The successful candidate will have at least 8 years of experience in computer systems and 5 years of experience as a systems analyst or specialist.

About the Role
  • This position is responsible for managing and responding to web help desk tickets within 24 hours, with urgent issues requiring immediate attention.
  • The successful candidate will support the Caliber CAD, RMS, and Mobile system for law enforcement agencies in Maryland.
  • Ongoing management and support of the CAD RMS training lab will be required.
  • On-site support will be provided to barracks and allied agency communication centers up to 1600 miles per year.
Key Responsibilities
  1. Manage and respond to web help desk tickets.
  2. Support the Caliber CAD, RMS, and Mobile system.
  3. Manage and support the CAD RMS training lab.
  4. Provide on-site support to barracks and allied agency communication centers.
Deliverables
  • Timely response to help desk tickets.
  • Troubleshooting and documentation of incidents and problems.
  • Maintenance of accurate inventory documentation.
Requirements
  • A Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or a related field.
  • At least 8 years of computer experience in system analysis, programming, and hardware evaluation.
Estimated Salary: $80,000 - $120,000 per year

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