Service Excellence Specialist

3 weeks ago


Des Moines, Iowa, United States Palmer Group Full time
Job Description Overview

We are seeking highly motivated individuals to join our team as Customer Service Representatives. As a key member of our operations team, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to work in a dynamic environment.

You will be working closely with our internal teams, external customers, and other departments to ensure seamless communication and resolution of customer issues. Your primary responsibilities will include:

  • Responding to customer calls, emails, and other forms of communication in a timely and efficient manner
  • Researching and resolving customer inquiries, escalating complex issues when necessary
  • Collaborating with teammates to provide solutions to customer issues
  • Maintaining accurate records and reports to track customer interactions

Our ideal candidate will have a high school diploma or equivalent, 1+ years of customer service or office experience, and strong mathematical skills. A competitive salary of $42,000 per year is offered, commensurate with experience, along with opportunities for growth and development within our team.



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