Front Desk Representative

2 weeks ago


Gastonia, North Carolina, United States GF Hotels & Resorts USA Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at GF Hotels & Resorts USA.

Key Responsibilities:
  • Cash Handling: Accurately count and manage cash, ensuring the integrity of the cash drawer at the beginning and end of each shift.
  • Front Desk Operations: Monitor the front desk log for issues, special requests, and other concerns, and address them promptly.
  • Guest Services: Greet, register, and assign rooms to guests, providing exceptional customer service and ensuring a smooth check-in process.
  • Communication: Transmit and receive telephone messages as needed, and work closely with the reservations department to verify arrival dates and ensure accurate reservations.
  • Shift Transition: Communicate all necessary information to the next shift to ensure a seamless transition and maintain high-quality customer service.
  • Team Collaboration: Work closely with all hotel departments to provide exceptional customer service and ensure a positive guest experience.
  • Guest Inquiries: Respond to guest inquiries regarding hotel services, registration, and local information, and provide explanations for in-room and hotel features.
  • Administrative Tasks: Complete all required shift paperwork and reports, and perform end-of-shift cash closing procedures.
  • Record Keeping: Maintain accurate records of room availability and guest accounts, and compute bills, collect payments, and make changes as needed.
  • Reservations: Make and confirm reservations, and post charges to guest ledgers.
  • Shift Checklists: Complete daily shift checklists and maintain a neat, clean, and well-groomed appearance.
  • Additional Duties: Perform other duties as assigned by management to ensure the highest level of customer service and hotel operations.

Requirements: Must wear required uniform and maintain a professional appearance.



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