Night Auditor

4 weeks ago

Gastonia, North Carolina, United States Carowinds Full time
Job Title: SpringHill Suites Night Auditor

At Carowinds, we are seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for handling all guest services matters while attending the registration desk and taking calls over the phone.

Key Responsibilities:
  • Guest Services: Maintain guest information, including credit card information, in a secure and confidential manner.
  • Cash and Credit Transactions: Process cash and credit card transactions, balance daily room revenues, and reconcile posting errors.
  • Amusement Park Tickets: Sell amusement park tickets and balance F&B revenues via Micros poll.
  • Audit and Rollover: Complete the audit and rollover PMS to the next business day.
  • Guest Concerns: Solve guest-related concerns in a positive and professional manner by following Marriott's guest recovery process.
  • Communication: Maintain open communication with other shifts and Management.
  • Watchman Duties: Supervise the watchman duties to maintain a clean and safe environment and accommodate guest requests in a timely manner.
  • Market and Breakfast: Stock the Market and assist with breakfast set-up.
  • Emergency Situations: Respond to emergency situations by following hotel protocol.
  • Company Policies: Adhere to Company uniform and attendance policies, as well as Company code of conduct.
Requirements:
  • Charismatic Attitude: Possess a charismatic attitude and ability to operate a computer and learn the property management system (FOSSE).
  • Hotel Experience: Previous hotel front desk experience required, with previous Marriott experience a plus.
  • Education: High school diploma or equivalent required.
  • Physical Demands: Able to stand for long periods of time and work third shift, weekends, and holidays.
  • Communication Skills: Have good verbal and written communication skills, ability to multitask, and independent problem-solving skills.
  • Teamwork: Ability to work as a team in a fast-paced environment and handle guest requests and complaints.
  • Represent the Brand: Proudly represent the brand and company, and pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law.
  • Background Check: Pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education, and personal references per company policy unless prohibited by federal, state, or provincial law.

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