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Senior Field Service Specialist

2 months ago

Manassas, Virginia, United States Lam Research Full time
About the Role

Job Summary: We are seeking a highly skilled and experienced Field Service Engineer to join our team at Lam Research. As a Field Service Engineer, you will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.

Key Responsibilities
  • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
  • Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
  • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
  • Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
  • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  • Troubleshoot and create customer response action plans to support customer needs.
  • Transparently discuss opportunities and challenges with customer to increase trust.
  • Provide technical instruction and mentoring for more junior engineers.
Requirements
  • Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
  • Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Preferred Qualifications
  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
  • Communication skills, both written and verbal, in English.
  • Foundational analytical and problem-solving skills.
About Lam Research

Company Overview: Lam Research is a leading provider of innovative technologies and services that enable the development and manufacturing of advanced semiconductor and display products. Our commitment to innovation and customer satisfaction has made us a trusted partner to the world's leading technology companies.

Our Culture: At Lam Research, we believe that our people are our greatest asset. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development.