Senior Field Service Representative

5 days ago

Manassas, Virginia, United States Eaton Full time
Job Title: Senior Field Service Representative

Eaton's ES AMER ESS division is seeking a highly skilled Senior Field Service Representative to join our team. This role is based in Manassas, VA.

The Senior Field Service Representative will be responsible for supporting customers across the power system lifecycle, including startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies. The ideal candidate will have a strong background in electrical distribution and control systems, with experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.

Key Responsibilities:

  • Support customers across the power system lifecycle
  • Manage small projects independently and lead FSR teams on larger projects
  • Generate timely and accurate service reports on work, product performance, and warranties
  • Provide recommendations for improved electrical systems
  • Cultivate strong relationships with customers, team members, and partners
  • Mentor less experienced technicians
  • Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits:

  • Guaranteed 40-hour base pay, eligible for overtime and travel premiums
  • Career growth, mentorship, and safety training
  • Company vehicle, toolkit, and phone
  • Tuition assistance for ongoing learning
  • Leads program with bonus pay
  • Opportunities across 32 service branches

Qualifications:

  • High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
  • Must be able to work in the US without corporate sponsorship now or in the future
  • No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
  • Must have a valid driver's license

Preferred Qualifications:

  • Associate degree or higher from an accredited institution
  • Bachelor's degree in Engineering from an accredited institution
  • Electrical or General Contractor's License
  • Professional Engineering License
  • Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
  • NICET/NETA certification

Skills:

  • Successfully complete and maintain compliance with Eaton's safety program and policy; Achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
  • Submit to periodic customer required background and drug screenings
  • Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
  • This position requires you to drive an Eaton vehicle
  • Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
  • Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
  • Ability to obtain and maintain a valid TWIC card
  • Proficient with hand and power tools for equipment assembly
  • Strong problem-solving and logical thinking skills
  • Works well under time constraints and in stressful situations
  • Explain technical problems and solutions
  • Collaborates effectively with the team to meet project deadlines

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at to discuss your specific need.

Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

Click here for more detail: Eaton Benefits Overview.

Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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