Supervisory Field Service Manager

1 day ago

Manassas, Virginia, United States Lam Research Full time
Job Summary

As a Supervisory Field Service Manager at Lam Research, you will be responsible for directing the coordination of technical and administrative support activities, including installation, repair, and maintenance of critical equipment and processes. You will ensure adequate records and systems are maintained, schedule personnel responding to critical situations, and maintain communication with design management and specialists to resolve technical problems.

Key Responsibilities
  • Professionally represent the company to customers and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
  • Interface directly with high-level customer management, owning and driving regular and ad hoc customer meetings (executive and technical).
  • Own Customer Trust KPIs and may own spares, labor, and upgrades MS, delivering committed revenue from site/customer.
  • Define and develop customer-specific support plans and ensure required resources are available, competent, and motivated.
Requirements
  • Bachelor's degree or equivalent with 2-4 years of supervisory experience.
  • Proficiency using Microsoft Office Suite (Excel, Word, Project, PowerPoint).
  • Ability to work independently, cooperatively in a team, or with customers, completing assignments with minimal supervision and a high degree of accuracy and attention to detail.
  • Perform effectively in a demanding environment with changing workloads.
  • Adhere to customer rules and policies regarding worksite behavior and safety.
About Lam Research

Lam Research is an equal opportunity employer committed to and reaffirming support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

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