Front Desk Associate

6 days ago


Easley, South Carolina, United States Planet Fitness -Easy Mile Fitness Full time
About the Front Desk Associate Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a welcoming and judgement-free environment.

Key Responsibilities
  • Greet and Assist Members: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Promote the Judgement-Free Zone: Help to promote our Judgement-Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
  • Answer Phones and Assist Callers: Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Maintain a Clean and Safe Environment: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
Requirements
  • Customer Service Experience: 6-12 months of experience in a customer service environment is preferred.
  • Age and Background Check: Must be 18 years of age or older and able to pass a background check.
  • CPR/AED Certification: Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic Computer Proficiency: Basic computer proficiency is required.
What We Offer
  • Free Black Card Membership: Free Black Card membership for you and your family.
  • 401(K) and Roth Retirement Savings Plan: 401(K) and Roth retirement savings plan.
  • Employee Perks and Discounts: Employee perks and discounts.
  • Engaging Team-Building Competitions and Social Events: Engaging team-building competitions and social events.


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