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Operations Specialist

4 weeks ago

Lake Mary, Florida, United States Paylocity Full time

At Paylocity, we're seeking a skilled Operations Specialist to join our team. As a key member of our Operations team, you'll play a critical role in ensuring the smooth operation of our contact center.

This role requires a strong analytical mind, with the ability to interpret complex data in real-time and make informed decisions. You'll work closely with our WFM planning team to provide feedback on forecast accuracy, scheduling efficiency, and overall workforce strategies.

Key responsibilities include monitoring real-time performance data, identifying and troubleshooting issues, and implementing solutions to maintain optimal service levels. You'll also collaborate with WFM Analysts and operations teams to optimize staffing levels, manage call queues, and ensure efficient handling of customer interactions.

As a successful candidate, you'll possess a strong understanding of WFM software and have experience in a workforce management or contact center operations role. A bachelor's degree in Business Administration, Operations Management, or a related field is preferred, or equivalent experience.

We're committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. If you're passionate about delivering exceptional results and making a real impact, we'd love to hear from you.