Customer Service Associate Lead

1 month ago


San Leandro, California, United States FedEx Full time
Customer Service Associate Lead

As a Customer Service Associate Lead at FedEx, you will be responsible for providing exceptional customer service and leading a team of retail customer service associates. Your primary goal will be to ensure that every customer has a positive experience when interacting with our team.

Key Responsibilities:
  • Lead and manage a team of retail customer service associates to achieve customer satisfaction and sales goals.
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Collaborate with other teams to ensure seamless customer service and sales processes.
  • Develop and implement strategies to improve customer satisfaction and sales performance.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with others to achieve common goals.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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