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Customer Experience Specialist

2 months ago

Portland, Maine, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc. is seeking a Seasonal Customer Service Representative to join our team at the Portland Jetport. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, ensuring seamless rental processes, and promoting our company's services and products.

Key Responsibilities
  • Customer Service: Meet and greet customers in a professional, friendly, and timely manner, providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
  • Rental Process Facilitation: Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
  • Additional Services: Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
  • Communication: Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.
  • Vehicle Assessment: Assist in assessing the condition of rental vehicles upon return.
  • Problem Resolution: Notify management of any known customer problems and vehicle issues, and provide recommendations for resolution.
Requirements
  • Must be at least 18 years old.
  • High School Diploma or GED required.
  • Must have 6 months of customer service experience.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.