Housekeeping Team Member

4 weeks ago

Santa Cruz, California, United States Kampgrounds of America Full time
About the Role:

The Housekeeping Team Member is responsible for maintaining a clean, sanitary, and comfortable environment in support of the housekeeping department at Kampgrounds of America. This includes cleaning private offices and public common areas, such as the general store, restrooms, and accommodation units, while adhering to departmental standards. The ideal candidate will provide professional, friendly, and engaging customer service, while maintaining the housekeeping tools and equipment. As part of a diverse team, the Housekeeping Team Member will work to meet and exceed brand standards.

Key Responsibilities:
  • Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
  • Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
  • Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
  • Complete maintenance requests in a timely manner and in order of priority.
  • Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
  • Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
  • Ensure adherence to quality standards and health and safety regulations.
  • Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
  • Wash, dry, and fold laundry as required.
  • Pick up debris from floors and empty trash in wastebaskets.
  • Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum, and sweep floors, and arrange furniture properly.
  • Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
  • Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property.
  • Conserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
  • Report room condition and status to housekeeping supervisor and guest services.
  • Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
  • Maintain cleanliness of all areas of the campground.

Requirements:
  • Desire to work in housekeeping or related field.
  • Basic understanding of English language and willingness to learn through hands-on experience of housekeeping and janitorial procedures.
  • Comfortable in a fast-paced and high-pressure environment.
  • Motivated, goal-oriented, and results-driven.
  • Ability to maintain confidentiality.
  • Able to work nights, weekends, and holidays.
  • Valid driver's license.

About Kampgrounds of America:

Kampgrounds of America is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

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