Housekeeping Team Member

6 days ago


Santa Rosa, California, United States AccorHotel Full time

AccorHotel is seeking a dedicated Housekeeping Team Member - Service Excellence to join our team. In this role, you will be responsible for ensuring that all guest rooms are clean and meet brand standards, while providing exceptional service to our guests.

As a Housekeeping Team Member, you will be the face of our hotel and play a crucial role in creating a memorable experience for our guests. Your attention to detail, ability to work independently, and excellent communication skills will be essential in delivering exceptional service.

Job Description:

Our ideal candidate will have previous experience in cleaning or janitorial work, as well as customer service experience. You will be required to perform physically demanding tasks, such as cleaning bathrooms and vacuuming, while following strict safety and sanitation policies.

Responsibilities:

  • Clean and maintain all guest rooms to align with brand standards
  • Provide exceptional service to guests, responding to their needs and resolving any issues that may arise
  • Sign in and out master keys daily, maintaining a high level of security and accountability
  • Update and record all cleaned rooms, ensuring accuracy and attention to detail
  • Return and properly tag all lost and found articles in the Housekeeping Office
  • Follow all safety and sanitation policies, reporting any necessary maintenance items
  • Other duties as assigned by management

Skills and Qualifications:

  • Previous cleaning or janitorial experience an asset
  • Previous customer service experience an asset
  • Ability to perform physically demanding cleaning tasks
  • Ability to follow instruction and work independently
  • Good communication skills
  • Good organizational skills with ability to prioritize and multitask
  • Highly responsible and reliable

Compensation and Benefits:

The hourly rate for this position is $24.00 per hour. As a Housekeeping Team Member, you will also be eligible for benefits, including [insert benefits here].

Remote Work and Employment Type:

This is a contract position, with no remote work options available.

About AccorHotel:

AccorHotel is a leading hospitality company, committed to delivering exceptional service and creating memorable experiences for our guests. We are dedicated to providing a safe and welcoming environment for our guests, as well as our employees.



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