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Bilingual Spanish Customer Support Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, resolving customer complaints, and addressing questions regarding their vehicle.
Key Responsibilities
- Coordinate towing and roadside services for owners
- Provide highest level of customer support through omni-channel solution
- Answer questions to Volvo Car owners and prospects about product purchase or familiarization
- Authority to handle customers who contact Volvo to facilitate resolution of their issues
- Make all reasonable efforts to ensure customer satisfaction
- Escalate unresolvable or beyond scope of authority issues to senior team members
- Responsible for proper documentation and coding in Volvo proprietary software
- Advise Customer Care Center Manager, Supervisor, Team Leader and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action
- Complete additional tasks/projects as needed
Requirements
- High School Required, College Degree a plus
- 1-3 years of relevant work experience
What We Offer
- Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium)
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
About Percepta
Percepta is a leading provider of contact center services, delivering a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect - a team that is accountable, dependable, and gives you their full attention
Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
