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Wine Program Specialist

2 months ago


Chicago, Illinois, United States ROOH Full time

We are seeking a Wine Program Specialist to collaborate on an innovative tasting menu initiative with a renowned Michelin Star Chef. The Wine Program Specialist will play a crucial role in overseeing and enhancing the overall wine offerings within the establishment, working closely with various department leaders. This position involves contributing to the introduction, education, and promotion of wine selections.

  • Engage in wine service with a strong emphasis on guest satisfaction and sales. Process beverage orders and serve wines, beers, cocktails, and other beverages while adhering to established service protocols.
  • Interact with guests to generate enthusiasm and facilitate the upselling of wine pairings for the tasting menu, as well as wine by the glass and bottle for à la carte dining.
  • Monitor dining and service areas to ensure cleanliness, proper arrangement, and quality service; maintain glassware, utensils, and equipment. Ensure optimal wine storage practices and conditions within the venue.
  • Design and implement a comprehensive wine training program.
  • Regularly demonstrate techniques and best practices for wine service and storage.
  • Continuously research new wine products and market opportunities.
  • Maintain ongoing communication with local suppliers and distributors to secure wine inventory and prevent shortages across various markets.
  • Familiarize yourself with wine management processes and relevant software (Excel, Micros, Compeat, etc.). Assist in organizing wine-related events and festivals within the venue.
  • Ensure adherence to wine management protocols at the operational level, maintaining accuracy and efficiency.
  • Support the development and upkeep of opening, closing, and daily operational tasks, including wine and glassware requisition and inventory management.
  • Participate in weekly and monthly inventory assessments.
REQUIRED SKILLS, KNOWLEDGE & ABILITIES
  • Certification in wine studies from a recognized institution is advantageous.
  • Understanding of wine pairings with Indian cuisine.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Familiarity with appropriate table settings and service ware.
  • Comprehensive knowledge of menu offerings and service protocols.
  • Capacity to follow directions, collaborate in a team setting, and maintain composure under pressure.
  • Strong problem-solving skills, self-motivation, and organizational abilities are essential.
  • This role requires standing or walking for the entirety of the shift.
  • Ability to stand and maintain a brisk pace for up to 8 hours continuously.
  • Capability to lift up to 15 lbs. consistently.
  • Occasional lifting of trays or food items weighing up to 30 lbs. may be required.