Aria Host/ess PT

2 weeks ago

Milwaukee, United States Marcus Hotels Full time

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're seeking career growth and new experiences, we have an opening for a part time Host/Hostess at ARIA, an artisanal American cuisine restaurant on the hotel's second floor. As a Host/Hostess, you set the tone for our guests as you lead them to their table for a delectable meal.

Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

What you will be doing:

  • Greet guests, check reservations, and log arrivals.
  • Answer phones and manage voicemail.
  • Escort guests to their table, provide menus, and introduce their server.
  • Maintain cleanliness of the work area.
  • Handle reservations and arrangements for restaurant functions.
  • Assist wait staff and bus staff as needed.
  • Help with BEOs for private functions.
  • Perform other duties as assigned.
What we are looking for:
  • No prior experience required. Prior hospitality experience preferred.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
  • Maintain a clean environment and ensure area is always organized.
  • Ability to remember, recite, and promote a variety of menu items and multi-task.
  • Ability to move through a crowded room to seat guests.
  • Ability to work POS system, Open Table computer and cash handling experience preferred.
  • Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
What's in it for you?
  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts properties
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
  • Discounted parking and bus pass program
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career, and transfer from one property to another while maintaining your service with the company
  • Paid time off
  • And more

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.

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