Service Representative 1, 2, or 3 Position
4 days ago
At Numerica Credit Union, we are seeking a highly skilled and customer-focused Service Representative to join our team. As a Service Representative, you will be responsible for providing exceptional service to our members, processing a wide variety of transactions, and consistently uncovering members' financial needs.
Key Responsibilities:- Welcome members and accurately process transactions
- Work and understand credit union operating systems, balance cash drawers, and perform other operations functions accurately and timely
- Ask members open-ended questions to understand their financial needs and make applicable recommendations and/or referrals to specialists
- Perform other duties as assigned, including occasionally working at other branches or departments
- Learn, use, understand, and promote all credit union digital delivery channels
- Maintain knowledge of and adhere to all compliance and regulatory standards, including internal policies
- Effectively incorporate CARES Principles in daily behaviors and interactions
- High school diploma or general education degree (GED) plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling
- Preferred: Relevant training in a credit union, bank, or other financial institution; bi-lingual, Spanish preferred in some markets
- Ability to read, write, and comprehend instructions, short correspondence, and memos
- Effectively present information in one-on-one situations to members, potential members, and other teammates
- Courtesy, tact, and diplomacy are essential elements of the job
Numerica Credit Union offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We are an Equal Opportunity/Affirmative Action Employer and provide equal employment opportunities to all employees and applicants for employment.
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