Customer Service Representative
21 hours ago
**About Lodging Dynamics**
">">Lodging Dynamics Hospitality Group is a national hospitality management company with over 30 years of experience in the industry. We operate hotels across various states and under several brands, including Marriott and Hilton.
">Our mission is to 'Make Money and Do Good' by providing exceptional services and opportunities to our employees, guests, and investors.
">Life as a Front Desk Agent">- Book guest reservations and coordinate with the reservation center.
- Register guests into the hotel promptly and courteously, using up-selling techniques to maximize room rates.
- Greet, register, and assign rooms to guests.
- Handle confidential information, including guest records, with high integrity.
- Answer calls and route them appropriately; take accurate guest messages.
- Resolve minor guest complaints to their satisfaction and inform supervisors of major problems or unhappy guests.
- A high school diploma or equivalent combination of education and experience.
- A good understanding of hospitality industry procedures and practices.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
**Compensation:** $35,000 - $45,000 per year, depending on experience.
">**Benefits:*
">- A people-first culture.
- Travel discounts at hotel partners and franchises.
- Paid time off.
- Participation in our Wellness program.
- A full suite of benefits, including health, dental, vision, 401(k), and other supplemental benefits.
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