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Retail Operations Lead

2 months ago

Nashville, Tennessee, United States The Buckle, Inc. Full time

Overview

The Operations Supervisor plays a crucial role in achieving our mission to provide an exceptional shopping experience for our customers. This position involves overseeing various operational responsibilities assigned by management and may include tasks typically handled by the Freight Coordinator and Visual Merchandiser, depending on the store's needs and volume.

Key Responsibilities

This description aims to outline the primary nature and level of work expected from individuals in this role. It is not exhaustive and does not encompass all duties, responsibilities, and qualifications. To excel in this position, one must effectively perform each essential duty. Reasonable accommodations may be provided for individuals with disabilities to fulfill these essential functions.

Operational Duties

  • Availability to work a flexible schedule, including mornings, evenings, weekends, and peak holiday periods, based on business requirements.
  • Execute daily operational tasks as outlined by management.
  • Manage promotional activities by educating team members and ensuring proper signage is displayed.
  • Conduct markdowns and inventory pulls as necessary.
  • Oversee layaway procedures to maintain accuracy and currency.
  • Handle internal and external communications efficiently and courteously.
  • Monitor reservation applications, ensuring guest follow-up and team training.
  • Lead the onboarding process, including monitoring hiring dashboards and conducting interviews.
  • Perform inventory assessments, including year-end evaluations.
  • Maintain proficiency in Point of Sale (POS) systems.
  • Understand and execute policies regarding exchanges, returns, and loss prevention.
  • Process freight and store transfers through the register.
  • Report inventory discrepancies promptly.
  • Maintain all related shipping documentation.
  • Identify and mitigate security risks and theft incidents.
  • Generate shipping labels and organize packages based on transit requirements.
  • Manage recalls and Return to Vendors (RTVs) weekly.
  • Facilitate special orders and necessary communications with guests.
  • Ensure supplies are stocked and organized.
  • Organize store fixtures and shelving effectively.
  • Engage in maintaining a clean and organized workspace.
  • Address maintenance issues within the store.
  • Report policy violations to management confidentially and promptly.
  • Provide feedback regarding merchandise handling.
  • Adhere to company ethics and policies consistently.
  • Additional responsibilities as assigned.

Sales and Customer Service

  • Verify merchandise invoices against received items to ensure accuracy.
  • Ship alterations, layaways, or special orders upon request.
  • Check the accuracy of freight packing and transfer slips.
  • Ensure all transfers are processed correctly through the register.
  • Package items for shipping with attention to presentation.

Visual Merchandising

  • Develop and implement a weekly visual merchandising strategy.
  • Utilize the Weekly Checklist and visual tools consistently.
  • Track performance and strategize product rotation using Performance Tracker.
  • Stay updated on current visual standards and guidelines.
  • Maintain visual standards through effective planning and execution.
  • Recognize the impact of store displays on business and act with urgency.

Leadership

  • Provide and receive constructive feedback from peers and management.
  • Foster personal and team growth.
  • Maintain a professional and stable relationship with all team members.
  • Effectively resolve objections and challenges.
  • Self-educate on company resources and share knowledge with others.
  • Be willing to travel to support other locations as needed.
  • Handle scheduling changes positively and professionally.
  • Uphold the mission statement by delivering exceptional customer service and contributing to a positive team environment.
  • Participate in special projects and additional duties as required.

Supervisory Responsibilities

This position does not include supervisory responsibilities.

Education and Experience

A high school diploma or equivalent is required; relevant retail experience or training is preferred.

Additional Qualifications

Candidates must be at least 18 years old due to the nature of the role.

Physical Requirements

The physical demands outlined here represent those that must be met by a team member to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the team member is regularly required to stand, walk, use hands, reach, climb, stoop, kneel, and communicate effectively. The ability to lift and maneuver up to 30 lbs is essential. Specific vision abilities required include close vision, distance vision, and depth perception.

Work Environment

The team member typically works in a retail store environment with a moderate noise level.