Service Delivery Specialist

2 days ago


Modesto, California, United States CraneTech, Inc. Full time
Job Overview

At CraneTech, Inc., we are seeking a highly skilled Service Delivery Specialist to join our team. This role is responsible for coordinating the delivery of exceptional service to our clients across the nation.

The ideal candidate will possess a strong understanding of service management principles and best practices, with experience in customer service or service coordination roles. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software is also essential.

We estimate the salary for this position to be around $65,000 - $85,000 per year, depending on location and experience.

Key Responsibilities
  • Receive and process service requests from clients, sales, and management via phone or online portal.
  • Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support.
  • Provide administrative support to the service department, including maintaining files and processing invoices.
  • Schedule service jobs and projects, assign technicians based on availability and expertise.
Requirements
  • A bachelor's degree in business administration, customer service, or a related field.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.


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