Service Advisor
1 week ago
Job Title: Service Advisor
Job Summary:
Driven Autorepair is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.
Key Responsibilities:
- Initiate Repair Orders: Gather information from customers to identify vehicle problems and determine the necessary repairs.
- Develop Estimates: Create detailed estimates for repairs, including labor and parts costs.
- Communicate with Customers: Explain repair options and costs to customers, and obtain approval for repairs.
- Manage Repair Orders: Enter repair orders into our system, and track progress throughout the repair process.
- Provide Excellent Customer Service: Ensure customers are satisfied with the service they receive, and address any concerns or issues promptly.
- Stay Up-to-Date on Industry Knowledge: Participate in ongoing training and education to stay current on the latest repair techniques and technologies.
Requirements:
- High School Diploma or Equivalent: Required
- 2+ Years of Experience in a Service Advisor Role: Preferred
- Computer and Point-of-Sale Proficiency: Required
- Previous Customer Service Experience: Required
- Valid Driver's License: Required
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