Service Advisor

1 week ago


Chantilly, Virginia, United States Driven Autorepair Full time

Job Title: Service Advisor

Job Summary:

Driven Autorepair is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.

Key Responsibilities:

  • Initiate Repair Orders: Gather information from customers to identify vehicle problems and determine the necessary repairs.
  • Develop Estimates: Create detailed estimates for repairs, including labor and parts costs.
  • Communicate with Customers: Explain repair options and costs to customers, and obtain approval for repairs.
  • Manage Repair Orders: Enter repair orders into our system, and track progress throughout the repair process.
  • Provide Excellent Customer Service: Ensure customers are satisfied with the service they receive, and address any concerns or issues promptly.
  • Stay Up-to-Date on Industry Knowledge: Participate in ongoing training and education to stay current on the latest repair techniques and technologies.

Requirements:

  • High School Diploma or Equivalent: Required
  • 2+ Years of Experience in a Service Advisor Role: Preferred
  • Computer and Point-of-Sale Proficiency: Required
  • Previous Customer Service Experience: Required
  • Valid Driver's License: Required

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