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IT Services Integration Specialist
2 months ago
About the Role
SAIC is seeking an experienced IT professional to support a US Government customer in the Chantilly, VA area. The successful candidate will provide technical expertise on IT Service Management (ITSM) topics, including service delivery oversight, event management, incident management, problem management, and continuous service improvement (CSI).
Key Responsibilities
- Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
- Serve as primary customer interface and advocate, affording cross-functional technical and relationship management to ensure mission success while maximizing service adoption
- Proactively perform as an organized and dedicated change agent, core to ensuring quality assurance while assisting the culture shift toward standardized IT service deliveries
- Ensure the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
- Perform functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software or engineering specifications
- Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to existing capabilities
- Understand relationship between the customer's delivery schedules and IT service roadmaps
- Perform as key Technical Advisor for articulating service requirement gaps to support customer mission architecture
- Provide specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements
Requirements
- Must be a US Citizen
- Within a STEM field of study: Bachelors in a STEM related field and five (5) years or more experience; Masters in a STEM related field and three (3) years or more experience; Significant applicable work experience of more than ten (10) years may be considered in lieu of a degree
- Must possess and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly
- Experiences with Intelligence Community (IC) infrastructure is a plus
- PMP is a plus, but not required
- ITIL certification is a plus, but not required