Senior Cloud Engineer

4 weeks ago

Jersey City, New Jersey, United States Bank of America Full time
Senior Cloud Engineer

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

The Senior Cloud Engineer will be responsible for working closely with the Cloud Engineering and development teams to create new features, stabilize production systems and introduce efficiencies in the maintenance of critical Cloud provided Identity systems. The role involves using automation tools to monitor and observe reliability in production environment. They are also experienced in finding problems within the operation and suggesting solutions to resolve them.

Responsibilities:

  • Serves as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes
  • Develops solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end operations solutions and provides feedback to the architect and engineering teams
  • Translates business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
  • Creates SRE process for the entire operations team and are on hand to support escalation issues
  • Provides documented procedures to support team(s) to help them effectively deal with issues
  • Mentors and guides team members to ensure operations process are optimized
  • Creates an inclusive and healthy working environment and help to resolve blockers that could impact Operations
  • Assist in improving application and service lifecycle by holding post-incident reviews, documents all software problems and respective solutions in a shared knowledge base
  • Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations
  • Emergency incident response/ Change management/ IT Infrastructure management
  • Process Improvement

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