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Patient Access Specialist

2 months ago

Rapid City, South Dakota, United States Monument Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Access Specialist to join our team at Monument Health. As a Patient Access Specialist, you will be the first point of contact for patients and families, providing exceptional service and ensuring a seamless registration process.

Key Responsibilities
  • Accurately collect patient demographics, confirm identity, and assign guarantor information
  • Verify insurance coverage and benefits, including Medicare, Medicaid, and commercial payers
  • Perform point-of-service collections, including prepayments and outstanding balances
  • Initiate financial clearance and review authorization and referral records
  • Educate patients on financial agreements and regulatory forms
  • Provide service excellence, including way-finding and reception
  • Perform business office duties, including phone calls, messaging, and scanning
Requirements

We are looking for a candidate with excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. A high school diploma or equivalent is required, and 1+ years of customer service experience is preferred.

What We Offer

Monument Health offers a competitive wage and benefits package, including medical, vision, and dental coverage, retirement plans, and paid time off. We also offer opportunities for growth and advancement, tuition assistance, and flexible scheduling.

About Us

Monument Health is an Equal Opportunity/Affirmative Action employer. We are committed to providing a work environment that is inclusive and respectful of all employees and patients. We are proud to be a part of the Rapid City community and are dedicated to providing exceptional healthcare services to our patients.