Member Experience Specialist

7 days ago


San Marcos, California, United States Planet Fitness Full time
About the Role

The Member Services Representative will play a critical role in ensuring that every member has an exceptional experience at Planet Fitness. This includes greeting members, prospective members, and guests, enforcing the judgement-free zone, and providing top-notch customer service. The ideal candidate will have excellent communication skills, a passion for fitness, and a positive attitude.

Key Responsibilities:
  • Greet members, prospective members, and guests in a friendly and welcoming manner.
  • Enforce the judgement-free zone by maintaining a clean and organized environment.
  • Provide exceptional customer service by responding to member questions and concerns in a timely and professional manner.
  • Assist with new member sign-ups, tours, and other front desk activities.

Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Experience in sales.


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