IT Support Specialist

2 weeks ago


Portland, Maine, United States The Salvation Army Full time
Position Overview

The Salvation Army is a global organization that operates as an evangelical branch of the universal Christian Church, grounded in Biblical teachings. Our mission is to share the gospel of Jesus Christ while addressing human needs without discrimination.


As the largest non-governmental provider of social services in the United States, we assist over 30 million individuals annually in overcoming challenges such as poverty, homelessness, addiction, and loneliness through diverse programs and services.


This role is a non-exempt position reporting to the Service Desk Supervisor, focusing on delivering technical support for users and systems (both hardware and software) within the organization.


The Service Desk Technician role, based in the Northern New England Division, entails approximately 35 hours of work per week and may offer a hybrid work arrangement.

Key Responsibilities


The Service Desk Technician will be tasked with providing technical assistance and support to end-users, troubleshooting IT issues, and ensuring the seamless operation of IT systems.

This includes:

  • Providing technical support for desktop and laptop computers, printers, and peripheral devices.
  • Conducting network troubleshooting on the client side and supporting Office365 clients.
  • Assisting with communication systems, including content systems, MS Teams, and Outlook email.
  • Installing and configuring approved applications and software.
  • Processing supervisory approvals for modifications to Active Directory entries and user configurations.
  • Supporting mobile devices and facilitating client remote access.
  • Acting as a Subject Matter Expert, offering guidance to IT colleagues.
  • Identifying root causes of recurring issues and implementing preventive measures.
  • Collaborating with other IT teams to resolve complex issues.
  • Contributing to the knowledge base by creating and updating technical documentation.
  • Reviewing hardware and software requirements and making recommendations.
  • Planning and executing system upgrades and software deployments.
  • Staying informed about the latest technologies and industry best practices.
  • Performing additional duties as assigned.
Qualifications


Candidates should possess an Associate's degree or equivalent from a two-year college or technical school, along with a minimum of 5 years of experience in the Information Technology field. A+ Certification and Network+ Certification or equivalent experience are required.

What We Offer


We provide a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Benefits
  • TSA paid Life Insurance for Employees
  • Additional life insurance options
  • Paid Time Off for vacation, sick leave, and personal days
  • 403(b) retirement savings plan
  • Non-contributory Pension Plan
  • Professional Development opportunities
  • Education Assistance
  • Federal holidays
  • Opportunities to support our communities


All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.



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