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General Manager of Premium Operations

2 months ago

Carson, California, United States Compass Group Careers Full time
Job Summary

We are seeking an experienced General Manager of Premium to lead our Premium department, comprising Suites, Clubs, and Restaurants. The ideal candidate will be a seasoned operations leader with a passion for hospitality, food, and retail.

Key Responsibilities
  • Oversee all aspects of premium operations, ensuring exceptional guest experiences and partner satisfaction.
  • Recruit, train, and develop a high-performing team that meets our quality standards.
  • Collaborate with the location leadership team to drive continuous improvements in guest satisfaction and financial results.
  • Develop and implement strategies to drive engagement within the premium department.
  • Oversee season planning and event preparation to ensure maximum event readiness.
  • Build strong relationships with regular guests and suite holders.
  • Partner with the culinary team to develop menus for all premium spaces.
  • Implement and maintain the Suites Management System for the premium department.
  • Ensure the availability of printed collateral to support promotions and premium offer communication.
  • Work with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department.
  • Oversee loss prevention activities, including managing cash drops/collection and completing cash variance logs.
  • Ensure all aspects of premium operations align with Levy's Core Signature standards.
  • Oversee annual suite holder tastings in partnership with the culinary team.
  • Attend BEO meetings to plan for upcoming events.
  • Collaborate with other departments to ensure accurate completion of the requisition process.
  • Work with the culinary and purchasing team to review consumption rates and update par levels as necessary.
  • Ensure compliance with all Payment Card Information rules.
  • Conduct progressive coaching with team members.
  • Complete monthly financial reporting and action planning.
  • Ensure regular maintenance, cleaning, and inspection of all premium areas and equipment.
  • Ensure all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed.
  • Complete and process alcohol incident logs to identify recurring issues or trends.
  • Manage team member breaks.
  • Oversee recruitment activities for team members.
  • Hold pre-shift meetings to set the tone for events.
  • Support location 'Keys to the Future' activities to develop future leaders.
  • Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests.
  • Oversee service standards during events to ensure a high standard of guest experience.
  • Ensure accurate end of month inventory completion.
  • Manage and resolve guest complaints.
  • Manage team member incidents/accidents and follow all required reporting procedures.
  • Manage the onboarding of new management employees in line with our #bestdayever process.
  • Monthly safety training conducted for team members.
  • Manage team member scheduling in line with demand forecasts.
  • Other responsibilities and duties as assigned.
Requirements
  • 5+ years of experience in a food and beverage operational position.
  • Bachelor's degree in hospitality management is preferred.
  • High level of computer literacy.
  • Passion for hospitality, food, and retail.
  • Excellent interpersonal and stakeholder management skills.

Curious about Life at Levy? Check it out: Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Req ID:

Levy Sector

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JASON M BENNERMON

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