Customer Service Representative

2 months ago


Dickson, Tennessee, United States Staff My Agency Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Staff My Agency. As a key member of our insurance team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service to clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and motivations to provide tailored solutions.
  • Insurance Expertise: Use a customer-focused, needs-based review process to educate clients about insurance options and provide recommendations.
  • Team Collaboration: Work collaboratively with our team to achieve sales and customer satisfaction goals.
Requirements
  • Insurance Knowledge: Possess a strong understanding of insurance products and services, including property casualty and life and health insurance.
  • Communication Skills: Excellent written, verbal, and listening communication skills, with the ability to effectively relate to clients and colleagues.
  • Problem-Solving: Proactive in problem-solving, with the ability to assess customer needs and conduct effective interviews.
  • License Requirements: Ability to obtain a Property Casualty license and a Life and Health license.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus structure.
  • Benefits: Paid time off, retirement plan match, and valuable experience.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our agency.


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