Customer Service Representative

2 months ago


Dickson, Tennessee, United States Jimmy Drake - State Farm Agency Full time
Job Overview

Jimmy Drake - State Farm Agency is seeking a skilled and customer-focused professional to join our team as a Customer Service Representative. This role is centered around delivering exceptional customer service for a well-established State Farm Agent.

We are looking for a talented individual who can inspire customer loyalty and enhance the overall State Farm Insurance customer experience.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain customer relationships, following up with customers as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Benefits
  • Competitive salary plus commission/bonus
  • Paid time off
  • Retirement plan match
  • Valuable experience and growth opportunities within our agency
Requirements
  • Previous sales experience, preferably in outside sales or inside sales, retail sales, or telemarketing
  • Excellent communication skills, including written, verbal, and listening abilities
  • Self-motivated and detail-oriented individual
  • Proactive problem solver with the ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Property Casualty license and Life and Health license required


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