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Client Relations Coordinator

2 months ago

Houston, Texas, United States Creed Partnership Full time
Job Overview

We are looking for a committed and meticulous Client Relations Coordinator to join our dynamic team at Creed Partnership. If you excel in a vibrant, client-centric setting and have outstanding organizational and communication abilities, we invite you to become an integral part of our client relations department.

Key Responsibilities:
  • Operational Management: Serve as the primary liaison for the client relations team, ensuring seamless execution of daily operations, monitoring progress, and effectively addressing operational challenges.
  • Process Optimization: Regularly assess and enhance client service workflows to boost efficiency and effectiveness, collaborating with team members to enact improvements.
  • Team Assistance: Support client relations representatives by resolving intricate client inquiries, providing guidance on best practices, and escalating issues as needed.
  • Reporting and Insights: Develop and maintain comprehensive reports on client service performance, analyzing data to uncover trends and opportunities for enhancement. Deliver consistent updates to the management team.
  • Resource Coordination: Aid in staff scheduling, workload management, and resource distribution to ensure sufficient coverage and optimal utilization of team resources.
  • Quality Control: Oversee client service interactions to uphold service quality standards, offering feedback and training as necessary, and ensuring adherence to company policies.
  • Client Feedback Analysis: Gather and evaluate client feedback, striving to implement modifications that improve the overall client experience.
  • Interdepartmental Collaboration: Work alongside other departments, such as sales and product development, to share client insights and contribute to the overall enhancement of our services and products.
Qualifications:
  • Bachelor's degree or equivalent experience in a relevant field.
  • Demonstrated experience in a client service role, with a proven history of success in managing operations.
  • Exceptional organizational skills with the capability to juggle multiple tasks and prioritize effectively.
  • Outstanding communication and interpersonal abilities.
  • Analytical mindset with the capacity to interpret data and drive actionable insights.
  • Team-oriented, adaptable, and proactive in addressing challenges.
  • Familiarity with client service best practices and industry standards.
  • Ability to work collaboratively and independently as required.