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Technical Account Manager

2 months ago

Herndon, Virginia, United States Amazon Web Services, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services, Inc. As a Technical Account Manager, you will play a critical role in fostering the success of our enterprise customers by providing strategic guidance and technical expertise.

Key Responsibilities
  • Act as a single point of contact for Enterprise Support customers, providing timely and effective resolution to technical issues.
  • Make recommendations on how new AWS offerings can be integrated into the customer's strategy and architecture.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
  • Champion and advocate for customer requirements within AWS, including feature requests.
  • Participate in customer-requested meetings, both on-site and via phone.
  • Have access to and knowledge of all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
  • Work with some of the leading technologists around the world.
  • Collaborate with Amazon Web Service engineers to ensure that customer issues are resolved as expeditiously as possible.
  • Be available in non-business hours to handle urgent issues.
About the Team

Our team values diverse experiences and encourages candidates from all backgrounds to apply. We believe that a diverse and inclusive team is essential to driving innovation and success.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses around the world.

What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for career growth and development.
  • A comprehensive benefits package.
  • Access to cutting-edge technology and innovative solutions.
Requirements
  • 5+ years of experience in design, implementation, operations, or consulting with distributed applications.
  • 5+ years of technical engineering experience.
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
Preferred Qualifications
  • Experience as a technical lead, internally or externally in a customer-facing role.
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
  • Master's Degree or PhD in Engineering or a related STEM field.
  • Proven experience working with large enterprise customers.
  • Background in a 24x7 operational services or support environment.
  • Track record in influencing management in technical, operational, and strategic decisions.
  • Hands-on experience with AWS services and/or other cloud offerings.