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Client Support Engineer

2 months ago

Warrington, Pennsylvania, United States NavitsPartners Full time

Technical Product Support Analyst

Overview:

  • Accountable for delivering post-sales technical assistance for products.
  • This role encompasses evaluating client business requirements, formulating technical specifications, crafting technical replies to Requests for Quotes (RFQs), and tailoring integrated solutions to fulfill client expectations.
  • May serve as the primary liaison between the technical teams of clients and the development/engineering divisions of the organization.
  • Acts as a technical advisor to the sales department, necessitating a comprehensive understanding of various computing environments, platforms, and technologies, alongside profound knowledge of the organization's offerings.

Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, or a related discipline.
  • Alternatively, equivalent professional experience will be considered.

Experience Required:

  • A minimum of 4 years of experience in the high-tech sector and/or IT roles related to product engineering, development, or support.

Role Complexity:

  • Intermediate professional level position.
  • Operates independently or collaborates on multiple projects as a team member, occasionally taking on project leadership roles.
  • Engages with small to large, intricate issues/projects that necessitate advanced skills across various technical environments and expertise in one or more specific technical products. May mentor junior personnel.