Client Program Manager

1 week ago

Saint Cloud, Minnesota, United States ePromos Full time
Job DescriptionJOB TITLE: Program Account Manager
LOCATION: Fully Remote
FLSA CLASS: Salaried Exempt

POSITION SUMMARY:
Reporting to the Director of Program Operations, the Program Account Manager (PAM) plays a pivotal role in the development and oversight of assigned online company store programs. This position is dedicated to achieving and surpassing sales, profitability, and service objectives while fostering strong relationships with key stakeholders and the user community.

KEY RESPONSIBILITIES:
  • Act as the primary liaison for designated client partners regarding their online store needs.
  • Thoroughly review and manage Client contracts and Statements of Work (SOW).
  • Oversee inventory levels, conduct inventory assessments, analyze weekly reorder reports, and place orders as necessary.
  • Collaborate effectively with various operational teams, including Art, eCommerce, Merchandising, Vendor Relations, Sales Support, and Quality Control.
  • Lead a cross-functional team to prepare standard and customized reporting for clients, covering sales, inventory, and analytics.
  • Enhance the user experience of the online store, focusing on site navigation, content creation, sales funnels, and promotional campaigns.
  • Utilize sourcing protocols and partner with the Merchandising Team to curate a collection of core items for merchandising.
  • Prepare and present regular business reviews as agreed upon with clients.
  • Facilitate weekly client meetings to discuss progress and strategies.
  • Provide clients with innovative solutions for inventory management, fulfillment, and marketing strategies to drive sales.
  • Manage inventory order entries, oversee inventory management processes, and ensure timely delivery.
  • Develop and implement sales strategies for assigned accounts, identify new stakeholders, and support the Sales Team in managing accounts.
  • Work with the Operations Team to enhance program efficiencies and with the IT Team for site functionality improvements.

QUALIFICATIONS:
  • Associate's or Bachelor's degree in a business-related field.
  • A minimum of 5 years of experience in the Promotional Product Industry with a focus on online store account management.
  • At least 3 years of experience in a leadership role with a proven track record of meeting and exceeding sales targets.
  • Strong understanding of promotional product utilization.
  • Demonstrated business acumen and decision-making capabilities.
  • Experience managing large-scale domestic and international projects.
  • Familiarity with B2B eCommerce platforms and their functionalities.
  • In-depth knowledge of eCommerce technologies and web analytics.
  • Ability to maintain confidentiality and professionalism at all times.

WORK ENVIRONMENT:
  • This position is fully remote within the US.
  • Ability to accommodate multiple time zones, primarily Eastern Time.
  • Requires a dedicated workspace and reliable high-speed internet.
  • Frequent communication via video conferencing, email, and chat.

PHYSICAL REQUIREMENTS:
  • Ability to remain stationary for up to 50% of the workday.
  • Proficient in operating a computer and related equipment.
  • Clear vision for tasks requiring close proximity.
  • Ability to communicate effectively in a virtual environment.
  • Occasional lifting of objects up to 10 lbs.

Equal Opportunity Employer:
ePromos is committed to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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