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Retail Banking Consultant II
2 months ago
Work Environment: United States
Hours: 40 hours per week
Compensation:
$32.75 USD per hour
Overview:
The Retail Banker II Float serves as a vital link between TD Bank and its customers, embodying the bank's commitment to exceptional service. This role leverages financial knowledge and advisory skills to assist customers with their personal banking requirements.
Key Responsibilities:
1. Act as a primary point of contact for customers, providing expert guidance on personal and business banking products.
2. Identify customer needs and recommend suitable TD solutions to enhance their financial well-being.
3. Work across various locations, demonstrating adaptability to different environments and customer contexts.
Expertise & Skills:
- Serve as a knowledgeable resource for both customers and colleagues regarding TD's full range of products and services.
- Utilize Customer Relationship Management tools to proactively engage with customers and facilitate sales activities.
- Resolve customer inquiries and issues, ensuring a seamless banking experience.
Qualifications:
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 2 years of relevant experience in banking or customer service.
- Strong communication and organizational skills, with the ability to manage multiple tasks effectively.
- Proficiency in Microsoft Office and familiarity with financial education initiatives.
Customer Commitment:
Deliver exceptional customer experiences by building trust and providing tailored advice. Engage with customers to understand their financial goals and offer insights that promote their financial confidence.
About TD Bank:
TD Bank is a leading financial institution dedicated to enriching the lives of our customers and communities. We pride ourselves on delivering legendary customer experiences and supporting our colleagues' professional growth through comprehensive rewards and development programs.