Customer Service Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Retail & Business Banking team, you will play a vital role in delivering exceptional customer service and creating a positive experience for our customers.
Key Responsibilities- Provide personalized support to customers, addressing their needs and advising them on our products and services.
- Process customer transactions, including opening and managing personal and business accounts.
- Support customers with daily banking activities, such as cash, card, and cheque handling.
- Offer loan and credit card facilities to customers, ensuring they understand the terms and conditions.
- Take ownership of customer queries, resolving issues promptly and professionally.
- Participate in store events, such as Kids Rock and Money Zone, to engage with customers and promote our services.
- Support new colleagues, providing guidance and training to ensure a smooth onboarding process.
- Continuously look for ways to surprise and delight our customers, exceeding their expectations and building loyalty.
- Passionate about delivering exceptional customer service and creating a positive experience.
- Able to work and learn quickly in a fast-paced, dynamic environment.
- Prepared to take ownership of customer queries and resolve issues promptly.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Minimum of a grade C or 4 in Maths and English GCSE.
- Excellent attention to detail, with the ability to process customer information accurately.
- Flexibility to work a variety of shift patterns, including weekends and bank holidays.
At Metro Bank, we are committed to delivering exceptional customer service and creating a positive experience for our customers. We offer a competitive salary, annual bonus, and a range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. We also provide training and development opportunities to support your career growth and progression.
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Customer Service Ambassador
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