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Retail Sales Floor Leader

2 months ago

San Diego, California, United States Gopuff Full time
Job Summary

We are seeking a highly motivated and experienced Sales Floor Leader to join our Retail Operations team at BevMo by Gopuff. As a Sales Floor Leader, you will play a key role in creating an exceptional customer experience while driving sales and delivering on business goals.

Key Responsibilities
  • Customer Experience: Consistently create a welcoming environment for customers by greeting, assisting, and selling, as well as quickly responding to customer inquiries and needs.
  • Leadership Presence: Provide a strong leadership presence and control on the sales floor while ensuring that all customers receive exceptional service and all their needs are met.
  • Store Operations: Manage day-to-day store operations on the sales floor, including opening and closing procedures, cash handling, and POS system management.
  • Sales and Profitability: Achieve sales targets and maximize profitability through effective selling and merchandising, using promotional and upselling techniques to help customers make purchase decisions across multiple categories.
  • Team Collaboration: Partner with store support teams to increase sales, drive/promote merchandise categories, and expand markets.
  • Financial Management: Support the Store Manager in helping manage store expenses and budgets, including labor costs, supplies, and operational expenses.
  • Inventory Management: Monitor inventory levels and participate in inventory management activities to minimize out-of-stock situations and overstocking.
  • Training and Development: Support the store manager in training store staff, including providing feedback, coaching, and providing input on performance evaluations.
  • Store Appearance: Ensure all pricing, signage, and displays are correct at all times.
  • Vendor Management: Receive regular vendor deliveries and stock sales floor in a timely manner.
  • Inventory Control: Responsible for controlling inventory stock levels and reordering as necessary within budget.
  • Compliance and Safety: Enforce all company policies and procedures, including health, safety, and security.
  • Store Maintenance: Maintain a clean, organized, and welcoming store environment.
Requirements
  • Management Experience: 3+ years of management experience.
  • Retail or Hospitality Experience: Retail or hospitality management experience preferred.
  • Product Knowledge: Wine, spirits, and beer product knowledge preferred.
  • Availability: Ability to work full-time employment as business requires (nights, weekends, and holidays).
  • Regulatory Knowledge: Understanding of regulatory requirements related to the sale of alcohol.
  • Interpersonal Skills: Possesses strong interpersonal skills to communicate with confidence to customers and team.
  • Organizational Skills: Possesses strong organizational and time management skills.
  • Education: High school diploma or equivalent.
  • Physical Demands: Ability to lift up to 49 pounds.
Compensation
  • Pay Range: Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
  • Rancho-San-Diego, CA: $18-$27.56.