Patient Care Specialist

1 week ago

Clifton, New Jersey, United States Visionworks Full time
Position Overview:

The Patient Care Specialist plays a crucial role in enhancing the patient experience by preparing individuals for both in-person and virtual examinations, conducting preliminary diagnostic assessments, and clearly outlining each step of the examination process. This role serves as a vital link between patients and Optometrists, facilitating the initial phases of the patient journey.

Employment Type: Full Time

Compensation: $15.50 to $23.25 per hour

Key Responsibilities:
  1. Register patients and collect essential information, including Medical History and Ocular Health data, into the Electronic Medical Record (EMR) system.
  2. Support the onsite doctor during patient care and eye examinations, ensuring a clear explanation of the preliminary testing process, administering tests, and accurately documenting results in EMR.
  3. For remote appointments, assist patients throughout the virtual eye examination process, which includes:
    1. Conducting pre-testing and specialty testing while documenting results in EMR.
    2. Initiating video conferencing with remote technicians and doctors.
    3. Supporting remote doctors and technicians in completing additional testing required for a remote examination.
  4. After the examination, transition the patient to a retail associate, effectively communicating the doctor's recommendations.
  5. Possess a comprehensive understanding of MVC plans and articulate their benefits to patients.
  6. Preauthorize insurance in line with established operating procedures.
  7. Collaborate with retail associates to schedule appointments and manage exam schedules, including follow-ups with no-shows and cancellations.
  8. Maintain patient flow to optimize doctor efficiency.
  9. Address patients' clinical inquiries both in-person and via phone, triaging ocular emergencies and scheduling annual eye exams.
  10. Ensure complete and accurate patient records in accordance with company standards.
  11. Instruct patients on the proper handling, care, and maintenance of contact lenses.
  12. Order diagnostic contact lenses for patients and manage inventory, notifying patients when their lenses are ready for pickup.
  13. Demonstrate knowledge of contact lens brands and specifications, accurately retrieving trial lenses as requested by the doctor.
  14. Maintain a clean and safe environment for patients by ensuring that doctor equipment and clinical supplies are properly managed and stored.
  15. Participate in specialized training for all responsibilities and complete necessary clinical certifications.
  16. Exhibit flexibility in work schedules to accommodate changing business needs, including potential travel to different locations.
Qualifications:

Minimum of one (1) year of relevant experience

Preferred background in Optical or Healthcare

Professionalism in a medical office/business setting required

High School diploma, GED, or equivalent relevant experience

Training will be provided

Desired Attributes:
  • Advocate for patients
  • Exceptional customer service skills
  • Ability to engage in immediate interaction and collaboration with patients and team members
  • Detail-oriented and highly organized
  • Effective communication skills with associates and patients
  • Ability to work under pressure with interruptions and deadlines
  • Energetic and self-driven
  • Team-oriented
  • Strong problem-solving skills
  • Capability to multitask
  • Empathetic in all interactions
  • Ability to read, analyze, and interpret insurance documents
  • Adhere to procedures and instructions
  • Proficient in reading English
  • Efficiently operate and input data into electronic software platforms
Physical Demands and Work Environment:
  • Adapt to changing schedules to meet business demands, including travel between locations
  • Work within a store environment
  • Effectively use computers, electronic tablets, and pre-testing instruments
  • Reach above shoulder height consistently
The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the associate is required to sit, stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time. The associate may occasionally be required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this environment is moderate, due to the use of computers, printers, and other equipment.

Compliance and Security:

All associates must adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regarding the disclosure of protected health information (PHI) as outlined in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As part of their roles, associates may have access to confidential customer information that must be safeguarded at all times. Therefore, associates must strictly follow all data security protocols established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, dedicated to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability, veteran status, or any other protected status as defined by federal, state, or local law.

The specific statements in each section of this description are not intended to be exhaustive. They represent typical elements and criteria deemed necessary to perform the job successfully. As business needs evolve, additional essential responsibilities may be identified and assigned.

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