Customer Service Specialist
4 weeks ago
Are you looking for a challenging and rewarding role in customer service? We are seeking a Customer Service Representative to join our team. In this position, you will be responsible for handling inbound faxes and calls regarding new or updated medication information, making outbound calls to pharmacies or doctors' offices to verify medication information, updating the company database with new or modified information, and sharing insights with the team on how to enhance services.
As a Customer Service Representative, you will work from home after completing paid training. You will have the opportunity to work with a company that prioritizes work-life balance and offers strong career growth potential. Responsibilities:
- Handle inbound faxes and calls regarding new or updated medication information
- Make outbound calls to pharmacies or doctors' offices to verify medication information
- Update the company database with new or modified information
- Share insights with the team on how to enhance services
- Previous customer service experience: 6 months of call center experience is highly preferred
- Proficient with Microsoft Office and similar computer skills
- Reliability and dependability in the workplace
- Must be able to attend on-site training in Hingham, MA for the first 4 weeks
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