Clinical Intake Specialist

4 days ago


Hingham, Massachusetts, United States Blue Cross Blue Shield of Massachusetts Full time
Job Summary

Blue Cross Blue Shield of Massachusetts seeks a Clinical Intake Specialist to process telephonic and fax notifications, referrals, and requests for authorization from members, facilities, and physician offices.

Key Responsibilities
  • Handle protected health information consistent with department and company policies and regulatory requirements.
  • Follow identified workflows, plan requirements, clinical guidelines, and make sound, objective decisions.
  • Employ active listening skills, demonstrate patience, and empathy with internal and external customers.
  • Meet or exceed department-established key performance indicators.
  • Handle difficult customers tactfully, courteously, and professionally.
  • Adhere to assigned schedules to ensure appropriate phone queue coverage.
Requirements
  • High school diploma or equivalent required.
  • 6-12 months of relevant experience.
  • Preferred customer service experience in healthcare, call centers, or corporate offices.
  • Knowledge of medical terminology is helpful.

Why Blue Cross Blue Shield of Massachusetts?

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

We are committed to investing in your development and providing the necessary resources to enable your success.

Join our diverse, community-centric, wellness-focused culture and enjoy a positive work-life balance.

We are an Equal Employment/Affirmative Action Employer and welcome applications from diverse candidates.



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