Beverage Service Specialist

4 weeks ago

Niagara Falls, New York, United States Seneca Gaming Corporation Full time

Job Summary:

The Beverage Bartender will provide exceptional customer service to every guest who approaches the bar while preparing and pouring drinks for customers and beverage servers.

The bartender will prepare drinks with proper portions and ingredients, maintaining a clean and organized workspace.

All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Essential Functions and Responsibilities:

  • Prepare drinks with proper portions and ingredients.
  • Mix drinks and collect payment from guests.
  • Count bank at the beginning of shift to verify necessary amounts, and count bank at the end of shift, separating room charges and comp tickets, completing paperwork.
  • Clean bar area, including wiping down bar and picking up trash, and restock supplies during slow periods.
  • Ability to take beverage orders from customers of the bar requires ability to communicate clearly in English.
  • Address guests with a pleasant nature at all times.
  • Acquire knowledge of the casino layout and the ability to give proper directions.
  • Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
  • Understand and comply with all information security policies and procedures at all times.
  • Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
  • Maintain a professional work environment with supervisors, managers and staff.
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
  • Must complete all required SGC Training programs within nine (9) months from commencement of employment.
  • Attend all necessary meetings.
  • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
  • Hours are determined by a 24-hour schedule.

Other Responsibilities:

  • Operating dishwasher to clean glasses and storing when clean.
  • Prepare garnishes at end of shift as well as when needed, may include cutting/slicing fruit and similar duties.
  • Carrying glass racks which are approximately ten (10) to fifteen (15) pounds each.
  • Keeping bar stocked; beer, liquors, wines, etc., includes lifting, bending and reaching.

Qualifications/Requirements:

Education/Experience:

  • Must be 18 years of age or older upon employment.
  • High school diploma or its equivalency required.
  • Three (3) years previous bartending experience required.
  • Previous customer service experience required.
  • Knowledge of operating a cash register is required.

Language Skills and Reasoning Ability:

  • Must possess excellent communication skills.
  • Ability to write routine correspondence and to speak effectively to the public, employees and customers.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.

Must be able to work in an environment where smoking is permitted.

Must be able to stand, walk, and move through all areas of the casino.

Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other:

  • Must be able to be approved for and maintain a valid Non-Gaming license.
  • Must be able to read, write, speak and understand English.
  • Must be able to respond to visual and aural cues.
  • Work nights, weekends and holidays as required.
  • Employment is contingent upon a favorable outcome of a background investigation and drug screening.

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